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Delivery & Returns
Delivery & Returns
DOMESTIC TIME-TO-SHIP:
We are excited to get your product(s) to you! We strive to ship all orders within 1-3 business days. A tracking number will be emailed to you at the time of shipment.
Do you ship internationally?
Yes, we do!
IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS: Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order, and you will be required to pay them to receive your package. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information.
If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, the return shipping cost and any duties associated with it will be deducted from your refund once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.
International Time-to-ship
All international orders will ship within 3-5 business days. A tracking number will be emailed to you at the time of shipment.
Returns and Exchanges for International Orders
All SALES ARE FINAL for orders shipped outside the US and may not be returned or exchanged.
Returns.
Please email CS@liveagonic.com
If you plan to return your item, do NOT remove the hang tag from the item. To receive return instructions for your order, please email CS@liveagonic.com with your order number. As long as the order was delivered within 30 days and tags are still on we will provide a return label via email. The return must be received within 2 weeks of sending the label. Once the product(s) are received we will process a refund less shipping costs. In the case of belts, they must be unaltered, if removed from original packaging there will be an additional $5 restocking fee less from your refund.
